Refund and Returns Policy

Effective Date: June 11, 2025

Shopping with confidence is essential when choosing baby essentials. At Mom & Little One, we are committed to providing exceptional service and clear refund and return terms. This page outlines how we handle returns, refunds, cancellations, and exchanges for orders placed on momandlittleone.shop.

1. How to Return Items

We accept returns within 30 days from the delivery date, provided the item meets the following conditions:

  • Unused and in original condition
  • Returned in original packaging
  • Accompanied by proof of purchase

Exceptions include personalized items, opened hygiene products (e.g., pacifiers, bottles), and final sale products. To start a return, email [email protected] to receive a return authorization and instructions. Be sure to include your order number and reason for return in the message.

2. Requesting a Refund

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method.

Note: Refund timing may vary by bank. Shipping fees are non-refundable unless we made an error in your order. Please allow for extra processing time during holidays or peak periods. We will notify you once your refund has been initiated.

3. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery with a description and photo. We will issue a full refund or send a replacement at no additional cost to you. Your satisfaction is important to us and we will resolve issues promptly.

4. Product Exchanges

We do not offer direct exchanges. If you wish to change size or item, please return the original and place a new order separately. This helps us streamline the process and ensure inventory accuracy.

5. Canceling Your Order

Orders may be canceled within 2 hours of purchase if they have not yet shipped. Please email [email protected] as soon as possible to cancel. After this window, your order may already be in process and cannot be modified.

6. Contact Information

MomAndLittleOne Inc.
1007 N Orange St, 4th Floor
Wilmington, DE 19801 – USA
📧 [email protected]
📞 +1 (828) 715 3240

7. Late or Missing Refunds

If you haven’t received a refund yet, we suggest:

  • Checking your bank or credit card account
  • Contacting your payment provider or bank
  • Waiting a few business days for processing

If still unresolved, contact us at [email protected]. Our team will be happy to assist you in investigating the issue further and providing updates.

8. Gift Return Terms

Items marked as gifts and shipped directly to the recipient will receive gift credit. If the item was not marked as a gift, the refund will go to the original purchaser. Gift credits will be sent via email as store credit vouchers and can be used for future purchases.

9. Restocking Fees

Some items may incur a restocking fee of up to 15% based on product condition and packaging. You will be notified before the deduction. We aim to be transparent with any applicable fees so you can make an informed decision.

10. Lost or Stolen Deliveries

We are not liable for lost or stolen items once delivered. Please contact the shipping carrier to file a claim. We’re happy to assist during the process and provide tracking or documentation if needed.

11. Return Shipping Responsibility

Return shipping is free for errors on our part. For all other reasons (e.g., change of mind), the buyer is responsible for shipping. We may deduct this cost from your refund. All return labels must be issued through our customer service team.

12. Frequently Asked Questions (FAQs)

  • Can I return opened items?
    For safety reasons, opened hygiene-related items cannot be returned.
  • What happens if my item arrives late?
    Contact us if your item hasn’t arrived within the estimated delivery window.
  • Can I get store credit instead of a refund?
    Yes, you can request store credit as an alternative when eligible.
  • What should I do if I no longer have the original packaging?
    We recommend using a secure and protective package and noting the condition during your return request. Lack of original packaging may affect eligibility or restocking fees.
  • Is my information secure when I request a refund?
    Yes, all payment details are processed securely and never stored on our servers.

Learn more about consumer rights on the FTC Refunds and Returns page.

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